Decrease Survey Abandonment

Survey abandonment is a huge problem most will face when conducting surveys with their audience. There are a multitude of reasons for this. We’re super excited for chat bot surveys and how the conversational experience can keep respondents engaged to complete surveys.

People are more and more distracted these days so we’re always thinking up new ways to keep respondents engaged with their surveys. We’re excited to announce “Re-engagement rules” for surveys. Re-engagement rules enable you to re-engage respondents at a later date if they start a survey but don’t complete it. Here’s the details:

Re-engagement Rules

From the survey design tab you will now see the “Re-engagement” tab. Here you can add your rules by selecting a time period and entering the message you want to send respondents.

Re-engagement rules

Respondent opt in

When a re-engagement rule triggers the respondent will be asked to opt-in. You can set the text you want to show in the opt-in options in the survey designer.

Re-engagement opt in

Multiple rules

You can setup multiple rules to run at different periods. This is handy for when someone doesn’t complete their survey after the first re-engagement you can follow up again at a later time.

We hope you like these changes! If you have any feedback or other question types you’d like us to add please get in touch via email

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