How chatbot surveys can improve your customer service on Facebook Messenger

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2 min read
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Facebook Messenger has over 1.3 billion monthly users, making it an ideal platform to connect with the people interested in your company. Good customer service requires your conversations on Messenger to be effective and to leave a good impression of your brand.
Surveybot’s chatbot surveys can easily help accomplish both of these customer service goals.
Keep reading to find out how.

How chatbot surveys can improve your customer service

1. Chatbot surveys can quickly measure the effectiveness of your customer service conversations

Once your personal conversation with a user comes to an end, you can easily trigger a customer satisfaction survey. All you have to do is type a keyword and your survey will be sent. This allows you to quickly and easily measure the effectiveness of your conversation.
Then you can mark the conversation as done and it will be removed from your inbox.
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2. Chatbot surveys on Messenger can improve your workflow

Using chatbot surveys on Messenger means you do not have to switch to another platform to send surveys or answer requests. You can do all your work from one platform, saving you time and effort.
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3. Chatbot surveys help you receive higher response rates than more traditional customer service channels

Surveybot’s surveys have an open rate of around 80%. When is the last time you sent a customer service survey over email with that type of open rate?
Sending chatbot surveys over Messenger is an easy way to engage with your customers on the platforms they are already using.
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Keep an organized Facebook page inbox by hiding chatbot survey conversations

You don’t have to see all the messages exchanged in a chatbot survey conversation. You can set up your Facebook page inbox to only receive messages that your bot cannot handle. This makes it easier to identify important messages from your customers.
To learn how to hide chatbot conversations
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Improve your customer service on Messenger

Facebook Messenger is increasingly becoming a popular channel to engage with customers. Make sure you have all the tools you need to have the most effective customer service conversations possible.
Please feel free to contact us if you have any questions:
Johnny Tong

Written by

Johnny Tong

Chief Human @ Surveybot